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Framing FOR Complaining. Monday August 7, 2017

Do you find it easier to whinge than to find and suggest a solution?

Perhaps it's time to find a better way?

Frame to Complain!

Mother Teresa was committed to 'For' rather than 'Against'. She was allegedly asked once to join a protest march, raising awareness of a specific conflict. Surprisingly, she declined. When asked why she said that she would join the protestors when they marched for peace, but not when they were marching against war. Whether this ever happened or not, it's the perfect illustration.

The outcome is arguably the same: against war for peace, or for peace (and thus, by default, against war!) The frame, however, is completely different - as is the state of mind that then drives the supporting behaviour.

I've recently had a protracted experience with a rather famous Telecoms company. And, any experience is a gift to a writer!

Over the many weeks this has taken to resolve, I have encountered many excellent staff members from the Telecom's giant. Individuals who (mainly) sincerely sought to represent the much larger entity in a way they could be proud of.

Whilst I am sure they have been trained, at a senior level, to deliver excellence in service, I also am going to fairly and squarely claim that I played my part! Why? Well, because I wasn't interested in conflict, or in getting my pound of flesh. I was for a solution - so much so that I challenged several of the staff members when they consistently used the label of a 'complaint'. When we ring up to 'complain' - it's not surprising people get defensive, is it?

Was I complaining? You bet! Did I want my grievance wrapped in the language of complaint? No way! I wanted the Telecom company to live up to my positive expectations - and they got there in the end.

In Life you and I are going to have a lot of disappointments. In business, stuff is going to go wrong. Learning to address these issues in the positive frame of what you are 'for' rather than what you are against, really helps develop a solutions focus.

Oh, and you'll feel better too!

A Moodscope member.

Thoughts on the above? Please feel free to post a comment below.

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Molly Mon, Aug 7th 2017 @ 1:39am

Hi Lex, I can never relate to your blogs as you know, they are very business orientated and not about moods. I think we all like to whinge sometimes and I think it is healthy to do so. Anyway, I just wanted to pop by and say hi, as you are obviously a key member of the Moodscope Society. I don't see you commenting on any other blogs though. All the best, Molly xx

Eva Mon, Aug 7th 2017 @ 7:35am

Hi Molly I think you can pick up lex's points and apply them to life as well as business. I also think this one wasn't really business orientated at all, he was just a private citizen trying to get a phone issue sorted... There's all sorts of moods involved going through a large organisations 'complaints' process, mainly in my experience frustration! ;)

Jul Mon, Aug 7th 2017 @ 5:39pm

Hello Molly. I echo Eva's comments here. I'd also like to put in a good word for Lex (although he doesn't need me to defend him) and to say that it can't be nice for anyone to read that another Moodscoper never relates to his or her blogs. If I were a regular writer on Moodscope, I would take your comment personally and feel quite upset even though you probably didn't mean it that way; how could you as you don't know him. Lex is a human being, a lovely one IMO, exceptionally kind and someone who treats us all equally, male or female. Ive met him once. Mondays are often difficult days especially for those having to get up and go to work and Lex does a brilliant job of cheering us up and making us see the world in a slightly different way. I imagine Lex has no time to comment on our blogs. He has to earn a living! He is very generous in setting aside time to write for Moodscope. You often write such great comments Molly, intelligent, thoughtful, sometimes funny. Your objective ones are the ones that are worth putting up. They are the comments that help us. I don't think your comment to Lex served any purpose. Jul xx

Suzy Mon, Aug 7th 2017 @ 8:43pm

As a sensitive soul who used to write regularly for Moodscope, as well as someone who suffers from ongoing health challenges both physically and mentally, I know how taxing it can be writing a regular blog post let alone keeping abreast of all the daily comments. I actually got to the point where I dreaded reading comments because I'd written from my heart, often bearing my weary soul, with only one objective in mind: to provide a morsel of comfort, reassurance or inspiration. To then be faced with criticism or even harshness was more than I could bear. The writers here do so voluntarily and out of the goodness of their hearts. I, for one, applaud them. Many of them have done so for years now. I wasn't able to keep at it. They have. And they deserve nothing but thanks. [insert applauding hands emoji here]

dancing hippo Mon, Aug 7th 2017 @ 9:04pm

Please write again Suzy . We need it. We will defend you . But no pressure.

Molly Mon, Aug 7th 2017 @ 9:12pm

I cannot relate to Lex's blogs and I am not prepared to say otherwise. I am just being honest because I don't know how to reply to them and so it was all I could think of to say. I have nothing against Lex, I like him which is why I wanted to say something to him rather than nothing. Jul, you have got far too personal there. My comment may have served no purpose but it was how I felt and maybe I was too harsh, but I don't agree with the fact that Lex having a regular Monday slot if it is just a business like blog, that he wants to submit each Monday without being a part of Moodscope on a whole. I see that as very 'business like' and not being a part of the whole community here at all. Alot of blogs are from the heart, not just a submission every Monday without bothering for the rest of the week. To me, it feels that his job is done, he submits his post, then moves on with what I am sure is a much busier life than I have Jul - but thanks for reminding me that I am not too busy right now, it made me feel really good. I hope all your Mondays are much kinder to you when it involves getting up for work xx

Caroline the Moodscope Team Mon, Aug 7th 2017 @ 10:31pm

Hi Molly, Most people enjoy Lex's weekly blog - they're not usually about his struggles or experiences, but they are about techniques, methods or advice on how to help yourself to improve your life in some small way. They are intended to be uplifting and I know Lex works really hard to make sure they are positive rather than negative. We don't mind if people comment on blogs or not. We have thousands of Moodscope members that have never commented and it doesn't matter, as long as the test or reading the blogs are helping. O bviously we love those that do because we wouldn't have such a great community if they didn't, but please don't criticise those that maybe don't have time. Personally, I'm really grateful Lex takes the time to write a blog every week for us. Lex, on a totally volunteering basis has spent a great deal of time working on Moodscope exploring ways in which we can improve it and actually helps run the Facebook page as I just don't have time. He's more involved than most, so I'm sure it's hurtful to him to read that you think he just writes his blog and moves on. We like to keep things on an even keel if possible. We all have different issues at different times so being kind to each other can work wonders. Carolinex

Caroline the Moodscope Team Mon, Aug 7th 2017 @ 10:31pm

Suuuzzzzzyyyyy, we miss you. xx

Mary Wednesday Mon, Aug 7th 2017 @ 10:54pm

I'd echo that loudly and repeatedly. I miss you very much indeed. You were such a lovely listening ear to me when was struggling with my family issues. Sending big hugs and - so very glad to see you here again.

Molly Tue, Aug 8th 2017 @ 12:29am

All those that write blogs are equally as important as the rest. I thought I had found somewhere to air my views and write my own experiences but when there is favouritism involved then that is not really fair on everyone else. I feel there is much more of a response on other blogs but if you want to cancel out people who talk about real stuff - then that is up to you - I have said I have nothing against Lex at all but I don't relate to his blogs and what else am I supposed to say, I am not able to pretend that I can relate to something I cannot relate to. And you might find that many of the people on here feel the same way as I do, won't comment, because we are being manipulated by the hieracy !!!!

Mary Wednesday Mon, Aug 7th 2017 @ 2:36am

Hello Lex. As I am having one of my insomnia nights I thought I might be the first to comment, but I see the lovely Molly has beaten me to it - good morning Molly!

Yesterday I had cause to complain as a package had not been delivered to me in spite of my having received a text to say it had been and the tracking info claiming that, yes, it had been delivered.

Like you, I am normally very positive when it comes to "complaints", but yesterday , by the time I got through to a human being who could help (although she had such a thick accent it was difficult to understand her) I was just a bit tetchy. The reason? This company made it very difficult to "complain". Whichever button I pressed on the website seemed to lead me right back to the tracking page, which told me smugly that my package had been put through my letterbox. Grrrr. The young lady I did eventually speak with, however, has promised that, if my package has not turned up by Tuesday, I will get a replacement. All very easy, once I got through.

I agree, you catch more flies with honey than with vinegar and most people want to do their job and be as helpful as possible. When you all resolve something together it gives you a nice warm glow!

Molly Mon, Aug 7th 2017 @ 4:22am

Morning Mary xx

Lex Mon, Aug 7th 2017 @ 5:02am

I'm so glad to hear "you catch more flies with honey than vinegar!" - I'd forgotten that one.

dancing hippo Mon, Aug 7th 2017 @ 5:09pm

It is probably none of my business Mary W , and I almost decided to let it go but I think that as far as our health is concerned and my point may help somebody else too I need to share on the subject of your insomnia , especially after reading somewhere that you like to go to bed very early . Lack of sleep or lack of the need to sleep is one of the most telling and dangerous signs of going high and if so it is different from insomnia . Dangerous because things may happen very quickly if steps are not taken straight away. As this is depression and not bipolar site I will leave it at that but it is worth to look into it for the peace of mind.

Lex Mon, Aug 7th 2017 @ 5:30pm

Hi Dancing Hippo, thank you for that... I'm a friend of Mary's so I'll make sure she gets the message.

Mary Wednesday Mon, Aug 7th 2017 @ 11:01pm

Lex did indeed pass this on, DH. Thank you so much; I appreciate your concern enormously. I haven't slept well for 12 years, since my second daughter was born - as she suffers from nightmares and I always wake up when she has one. I did last night too, even though she was 100 miles away this time (spooky or what?), and then stayed awake worrying about a difficult funeral I had to go to today (it was lovely, after all that). So - not the mania this time (the meds are taking care of that for me, thank goodness) and..... sleep now!

Jane SG Mon, Aug 7th 2017 @ 4:11am

Hi Lex, finding control of a situation is the hard part I find

Lex Mon, Aug 7th 2017 @ 5:04am

Hi Jane SG, it's the keeping control of my emotions that's the biggest challenge for me - especially when I perceive there is injustice, prejudice, or sometimes spite involved. I've just had an epic fail with my local Tesco Express - the one I was a fan of! Such an unpleasant new manager that I had a 'go'. Je regret!

Poppy Mon, Aug 7th 2017 @ 2:19pm

Putting myself in the other person's shoes, especially when they appear to have a poor attitude, is very hard for me. My egocentric tendencies rare up and get in the way. Then I cop an attitude and get nowhere. Age and experience have taught me to choose to take on what might be a challenging situation when I am at my emotional best.

dancing hippo Mon, Aug 7th 2017 @ 5:13pm

I feel je regret Lex . When I have a go which usually means that I react instantly rather than stand back and think through and calm emotions before doing anything , then my suffering is doubled not diminished.

Lex Mon, Aug 7th 2017 @ 5:33pm

It's like pressing 'send' on that email that was written in anger! As the great Oasis sing, "Don't look back in anger!" I knew I was not alone in this, so thank you for sharing Jane SG, Poppy, and the delightfully names 'Dancing Hippo' - I'm having visions...

Lex Mon, Aug 7th 2017 @ 5:09am

For some reason I was reminded of the Moodscope logo this morning - transforming that sad face to a happy face - is that our core mission? That, to me, is such an eloquent message - to reframe the day where the frown can turn upside down. May you all have a day where you see that shift. I'm offline for a while, so just wanted to say I won't be in a position to respond once I leave now. Be assured that your comments and the time it takes to share them are much appreciated.

Eva Mon, Aug 7th 2017 @ 7:29am

Hi Lex, I love your attitude, I attempt always to work for rather than against, my largest complaint is I can't stand whinging and complaining ;) why waste your life reinforcing misery or aggression?

Seriously though I find my responses a good indicator of my mood, if I can easily be laid back about an issue I know I'm alright, if I start to respond in a snappy way these days it's a wake up call, I need more sleep, food, time out... And I also try to stand back and look at the problem from other points of view, that helps.

I like your point about your issue not being a complaint and I like that you did your utmost to be reasonable and chilled and you got the result you wanted, yeay!

Poppy Mon, Aug 7th 2017 @ 2:20pm

In business and when advising my children, I say, "Tell people what you CAN do, not what you CAN'T do."

Lex Mon, Aug 7th 2017 @ 5:34pm

"Success comes in cans... not in can't!" I laughed when I first heard that, but it has stayed with me in a very positive way!

Lex Mon, Aug 7th 2017 @ 5:35pm

Oh Eva... how accurately you have put your proverbial finger on the pulse... it is mood-dependent. When I had a go at the manager in Tesco, I was exhausted and not in a good place - hence the 'je regret'! It's going to take some work to undo the tone I used!

Orangeblossom Mon, Aug 7th 2017 @ 8:25am

Thanks for the blog providing food for thought Lex. Seeing life from a positive perspective and all things related to a day's activities can be challenging when I am low.

Lex Mon, Aug 7th 2017 @ 5:37pm

I totally agree - Orangeblossom. I think it is mood-dependent. When I'm 'high' I can let certain things roll off me like the proverbial water off a duck's back. But when I am low, the tiniest insult becomes the equally proverbial 'straw' that does my camel's back no good whatsoever!

Marmaladegirl Mon, Aug 7th 2017 @ 8:48am

I don't think Lex's blog is about 'complaining' (or whingeing) per se. As he says, it's about seeing things from a different point of view or 're-framing'. It helps to speak to yourself in a positive way, so "I am having a terrible day" becomes "I would feel better if I took a break". "I am underpaid and undervalued" becomes "I will speak to my employer about my role and a possible pay rise!" Lex may have been telling the telecoms company "You have taken my money and I still haven't got the services I need", but if the emphasis is on the positive outcome, ie "I really would like to have an internet / phone service that works" then that outcome is more likely to happen. Mary ordered something for a reason; the emphasis is on "I will be very happy to RECEIVE what I ordered!" As Eva says, her responses are a good indicator of her mood, so something that makes us angry wouldn't if we weren't already feeling low. Turning things around so that we put them to ourselves in a positive way is likely to lift our moods. It has been proven that the very act of smiling, even if it is just going through the motions, makes people feel better and I'm sure that thinking and speaking in a way that presents the positive outcome for us could easily work in a similar way. I'm going to be more like Mother Theresa today and be "for" things rather than "against" them. Thanks Lex! MG xx

Lex Mon, Aug 7th 2017 @ 5:37pm

Bang on the bucks, Marmaladegirl... so well articulated. Thank you xx

Jul Mon, Aug 7th 2017 @ 9:03am

Good morning Lex. Your framing for complaining reminds me a of a song. Can't recall it's title but I'll look it up after this and let you all know! What a great idea to eliminate the word Complaint when making one. A novel idea and one which I will have fun putting into practice when talking to operatives. If I have an issue to resolve I usually go to the Company's Twitter site and it's resolved very quickly. I recently had a problem with Castorama in France and tweeted them. When it was resolved speedily I thanked them via Twitter and they sent me a video clip of someone blushing with the message Je rougis! (I'll have to check the French) but what a great result all round. Ended up with everyone happy and me laughing at the clip. You are so right about being "for" something rather than against and to adopt a positive attitude in adversity. You did well with the telecoms company!! See you next week. Jules xx

The Gardener Mon, Aug 7th 2017 @ 1:35pm

Je rougis OK. I'm terrified of Twitter - no idea how to use it - but if it's effective with France Telecom and EDF well then might try.

Jul Mon, Aug 7th 2017 @ 9:11am

"Cruising for Bruising" by Basia (but I remember it being sung by a man!)

Lex Mon, Aug 7th 2017 @ 5:38pm

You're brilliant, Jules! xx

dancing hippo Mon, Aug 7th 2017 @ 10:35pm

It is by Basia written many moons ago . Basia still is a great ( jazz now ) performer writer and composer.

Jul Tue, Aug 8th 2017 @ 10:20am

Hi dancing .. I liked the version I saw on You Tube by Basia. I must have been mistaken thinking it was sung by a man. I shall now go back and listen to Basia some more. Thank you! Jul xx

Jul Mon, Aug 7th 2017 @ 9:24am

Gardener. I don't expect you to adopt a positive attitude in adversity. Your adversity is extreme compared with dealing with Companies. However you are actually very positive considering what you have to put up with so maybe we can all learn from you too as well as Lex. Jul xx

Jul Mon, Aug 7th 2017 @ 10:50am

Just thinking.. where is Lillypet? Hi LP, I hope you are Ok and if not, you are dealing with it and sort of ok. Thinking of you. No pressure to write though. Jul xxx

Amanda Mon, Aug 7th 2017 @ 10:52am

Morning Lex!

Your (and others) insights play a powerful part in my life. Sometimes the significance isn't immeadiately clear-today, the time is now! I have a 'live' exchange happening with an insurance company.

It is new turf for me to 'complain' - my first experience of connecting with my emotions. I am with you on the 'standing for' - it's a newer experience to do it from a place of frustration.

I feel I have 'company' now (not righteous reinforcement, but that support to pause, ponder and move forward with purpose

Thank you.

Best wishes, Amanda

Lex Mon, Aug 7th 2017 @ 5:39pm

As Hanibal from The A Team was fond of saying, "I love it when a plan comes together!" I'm hearing the theme tune now! Go get 'em, Amanda!

The Gardener Mon, Aug 7th 2017 @ 1:30pm

Thank you, Jul above. Whingeing? We all do it, now it is competitive. How long have you listened to (and paid for) music before you get hold of anybody. The the recorded message - 8 choices - you have to listen to them all - you make your choice, then get cut off. Our business life has been complaining to companies - spare parts - the agent goes on holiday in the middle of the combining season. If possible, I act rather than complain. Best was when the M3 was to go through our farm. Routes, dates, behaviour, payment for damages etc etc had all been gone through. Due to start on a MOnday. The previous Friday afternoon 11 year old son came running in 'Mum, there are scrapers and bulldozers going through the farm'. Disbelief. Phoned the office, officious secretary -'They're in a meeting, in conference'. I told her what was happening, just a whingeing farmer. Two more attempts, then phoned the police. They said they could not do them for plain trespass, but if they did damage police would come. There were gates either side of the motorway site - son and I shut the gates and sat on a gate each. Bulldozer up our rears, fuming drivers. They alerted the bosses, who arrived fuming. We sat. We refused to move - they threatened us. Police arrived. OUtfit said they were on a penalty clause, we said 'Hard luck'. We'd actually managed to lock some of the plant in the motorway cutting. Anyway, the capitulated and we came to terms. They repaired all the damage done by the last lot (Bovis) then adhered to the agreement. I hate doing this - but future works (plenty around there) the local council said 'don't tangle with Mrs Farmer, not only will you not win but she will tear strips off you in the local paper (I wrote regularly) and the populace will love to see you scored off'. It was seriously David and Goliath.

Poppy Mon, Aug 7th 2017 @ 2:30pm

Been there in a very public dispute between the board of an animal shelter (my employers) and an issue threatening the welfare of the animals. Was in the local media constantly. Board said they were auditing the finances and looking at operations to deflect the heat they were taking and make me look suspicious. Had to hire personal attorney. Took a personal beating, but the community and animal welfare colleagues rallied and we won for the animals. I lost my job over this, but left with a pocket full of severance pay and my reputation in tact. Sometimes you have to fight, but you never have to be ugly.

dancing hippo Mon, Aug 7th 2017 @ 4:53pm

TG you were and are such a feisty lady . Kudos to you . I had to google that French Canadian term re - something and , I , personally ,would not use it in this context unless I wanted to offend everybody . By the way , I have checked all possible meanings in all types of dictionaries . Pathetic is it not ? And I still do not remember the actual word but now when I see it I will know

dancing hippo Mon, Aug 7th 2017 @ 4:41pm

Lex , all your blogs are always interesting , thought provoking and educational . I need to practice this approach to " complaining " and step away from criticizing . I do not want to be " The ugly one " as Poppy - what a great story ! - says above. My style is probably like another person's here as reading their comments is like looking in the mirror for me and I am horrified. My sense of humour is really wicked too because I found it really hilarious that after reading your blog somebody complained about it in such and such manner - sorry , I know , it may not seem funny at all .

Lex Mon, Aug 7th 2017 @ 5:39pm

The irony was not lost on me, in fact I know have perfectly pressed trousers! ;0)

dancing hippo Mon, Aug 7th 2017 @ 4:46pm

I can spot some mistakes in my own post but I am letting it go and lie . And . I am not going to explain myself if I am misunderstood .I know that I have tried my best in expressing my thoughts . I know who I am. Do you Molly ?

Molly Tue, Aug 8th 2017 @ 2:56am

Dancing Hippo - you know who you are do you? Is that why you have made up a name? Quit the bullying and be yourself Dancing Hippo. I know who you are. Do you know who you are ?

Another Sally Mon, Aug 7th 2017 @ 4:50pm

I had a recent "complaint". Last year I bought a pair of walking boots for wearing when I go to caravan in Dorset. Wore them a few times then shut up caravan for the winter. This year I wore them about 3 times and then found one of the guides for the bootlace had come away from the leather.
I rang the company from whom I had bought the boots and was told that as it was past the 19days cool off I could not return the boots.
I tried to explain that I loved the boots and did not wish to return them, but that I had this problem with the eyelet and could it be mended. I had to email the request in the end as the man on the phone could not grasp the problem.
I was sent a returns postage and sent the boots off. They were repaired, including ensuring all the other eyelets were secure and now I have a good pair of boots. I was not dissatisfied with the boots, just disappointed that after ten wearings they had developed a fault. My previous boots of a very similar make had lasted 14 years, until the sole disintegrated!

P.S. My child's funeral is on Wednesday - please send hugs. Thanks xx

Lex Mon, Aug 7th 2017 @ 5:41pm

MASSIVE HUGS, Another Sally... much love xx

Jul Mon, Aug 7th 2017 @ 6:33pm

Huge humungous hugs Sally. Jul xxx

Another Sally Mon, Aug 7th 2017 @ 8:38pm

Thanks. Gratefully received. xx

dancing hippo Mon, Aug 7th 2017 @ 10:09pm


Caroline the Moodscope Team Mon, Aug 7th 2017 @ 10:36pm

Sally, thinking of you at this sad time and loads of hugs coming your way. xx

dancing hippo Mon, Aug 7th 2017 @ 10:59pm

Sally , please , keep in touch and look after yourself. Loads of hugs.

Mary Wednesday Mon, Aug 7th 2017 @ 11:08pm

Hugging you so hard.

Sally Mon, Aug 7th 2017 @ 11:34pm

Another Sally, huge hugs to you for your child's funeral and hoping that you get through it ok. What a terrible thing . Look after yourself especiall well. . Sally

Molly Tue, Aug 8th 2017 @ 3:07am

Another Sally - I cannot imagine how you must be feeling. I have no words to say to you but hugs from me too. I hope the day goes ok and you feel some comfort via friends/family and please god give you strength to get through wednesday and the times ahead. I will be thinking of you, I think we all will - love and hugs and prayers for you Sally xxxx

Leah Tue, Aug 8th 2017 @ 8:55am

Another Sally, Sending many hugs and kind thoughts for Wednesday. I can not imagine your pain . Xx

Ach UK Tue, Aug 8th 2017 @ 12:14pm

Another Sally, sorry for your loss. Sending warm thoughts and flowers in my hands and hugs from my heart.

Lexi Thu, Aug 10th 2017 @ 11:14pm

Another Sally, my heart and thoughts are with you. I am so very sorry for your loss. xo Lexi

Suzy Mon, Aug 7th 2017 @ 8:23pm

I reeeeally like this Lex. It fits in so well with a book I'm reading just now called The Game of Life And How to Play It.

Lex Mon, Aug 7th 2017 @ 11:23pm

Hi Suzy, THAT sounds like a brill book... I'll be sticking that recommendation on my list!

Molly Tue, Aug 8th 2017 @ 3:21am

A public apology to Lex, as I have had a battering not only on here but personally via email. Lex, I did not mean any harm - I feel what I say is something you might say at the pub with a smile and a laugh. Nobody really gets me - but I certainly did not intend it to be personal to you. I actually felt that I could say these things to you without any offence. Your writing is intelligent and I am not and often I read words on this site that I have no idea what they mean and I have to google them so maybe I am too thick to be here. However I am not able to say nice things just for the sake of it, and I know that is when I should shut up. But Lex, if I have been offensive in any way, then I am sorry. I am going to lie low for a while. Molly xx

Lex Tue, Aug 8th 2017 @ 5:59am

Thanks for this, Molly. We are all on a journey and the public 'me' looks a lot stronger than the private 'me'. Many Moodscopers have seen through that and were seeking to protect the more vulnerable Lex. I am grateful xx

Mary Wednesday Tue, Aug 8th 2017 @ 8:19am

I would like to say here, as another contributor, that - like Lex - we are all vulnerable. Being totally honest, yes - I shaved winced at some of the comments on my blogs. BUT - Molly - I would hate to see you lie low. I know your heart is in the right place (silly expression: where else would it be?) And I have come to appreciate the honesty and freshness of your replies. Moodscope should be a place where we can be ourselves and be honest. So - have a hug from me - and I look forward to seeing your comment being the first one on my blog on Wednesday. (And if you say "this rubbish" I wont mind as (I think - depending on which one Caroline publishes) I am merely presenting the ideas from a book I recently read! More hugs, Molly from Mary W.

Mary Wednesday Tue, Aug 8th 2017 @ 8:20am

Shaved winced? Ooops! Have winced of course.

Molly Tue, Aug 8th 2017 @ 8:47am

Thank you Mary, I really appreciate that xx

Leah Tue, Aug 8th 2017 @ 8:52am

Molly, I too appreciate your honest and fresh approach. This is a safe place but some days I know I am more fragile tan others. Thanks for being you.

Leah Tue, Aug 8th 2017 @ 8:53am

Mary,shaved winced , sounds like it should be on a menu , Would you like a serving of salmon with shaved winced?

Mary Wednesday Tue, Aug 8th 2017 @ 9:36am

And.... *that's* What we're missing here: more humour! We should stop taking ourselves so seriously. In my novels I always have humour (My current one features a cat who, although not funny himself because cats rarely have a sense of humour and certainly cannot stand to be laughed at, creates humour by his interactions with my characters; mainly my hero!). I think we need to laugh at ourselves more often. Maybe I should write a blog about it! And -salmon with shaved winced? I wonder what that would taste like? Something sharp and hot that pickles your nose and makes your eyes water - a bit like wasabi Maybe! ?

Molly Tue, Aug 8th 2017 @ 8:00pm

Lovely words Leah, thank you so much. Mary, thank you again xx

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